{"id":48,"date":"2026-03-21T15:55:59","date_gmt":"2026-03-21T15:55:59","guid":{"rendered":"https:\/\/codecluster.in\/?page_id=48"},"modified":"2026-03-21T16:29:27","modified_gmt":"2026-03-21T16:29:27","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/codecluster.in\/?page_id=48","title":{"rendered":"Refund and Cancellation Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"48\" class=\"elementor elementor-48\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c4d0e0a e-flex e-con-boxed cmsmasters-block-default e-con e-parent\" data-id=\"1c4d0e0a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30e27881 cmsmasters-block-default cmsmasters-sticky-default elementor-widget elementor-widget-text-editor\" data-id=\"30e27881\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2 data-section-id=\"4p8c19\" data-start=\"214\" data-end=\"246\">\u00a0<\/h2>\n<h2 data-section-id=\"4p8c19\" data-start=\"214\" data-end=\"246\">Refund &amp; Cancellation Policy<\/h2>\n<p data-start=\"248\" data-end=\"270\">\u00a0<\/p>\n<hr data-start=\"272\" data-end=\"275\" \/>\n<h3 data-section-id=\"cibsat\" data-start=\"277\" data-end=\"289\">Overview<\/h3>\n<p data-start=\"291\" data-end=\"453\">This Refund &amp; Cancellation Policy (\u201cPolicy\u201d) forms an integral part of the Terms of Service of <strong data-start=\"387\" data-end=\"452\">CodeCluster Private Limited (\u201cCompany\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d)<\/strong>.<\/p>\n<p data-start=\"455\" data-end=\"737\">Our refund and cancellation policy lasts <strong data-start=\"491\" data-end=\"607\">7 (seven) calendar days from the date of invoice issuance or formal acceptance of the service (\u201cEffective Date\u201d)<\/strong>, whichever is earlier. If 7 days have passed since the Effective Date, we shall not be obligated to offer any refund or exchange.<\/p>\n<p data-start=\"739\" data-end=\"808\">By engaging our services, you (\u201cClient\u201d, \u201cyou\u201d) agree to this Policy.<\/p>\n<hr data-start=\"810\" data-end=\"813\" \/>\n<h3 data-section-id=\"1vj2xtk\" data-start=\"815\" data-end=\"837\">Nature of Services<\/h3>\n<p data-start=\"839\" data-end=\"961\">CodeCluster provides <strong data-start=\"860\" data-end=\"949\">custom software development, consulting, deployment, automation, and digital services<\/strong>, which are:<\/p>\n<ul data-start=\"963\" data-end=\"1069\">\n<li data-section-id=\"rs1101\" data-start=\"963\" data-end=\"977\">Intangible<\/li>\n<li data-section-id=\"168mgxq\" data-start=\"978\" data-end=\"1017\">Custom-built to client requirements<\/li>\n<li data-section-id=\"cht9ok\" data-start=\"1018\" data-end=\"1069\">Non-resalable and non-reversible once delivered<\/li>\n<\/ul>\n<p data-start=\"1071\" data-end=\"1137\">Accordingly, refunds are limited and subject to strict evaluation.<\/p>\n<hr data-start=\"1139\" data-end=\"1142\" \/>\n<h3 data-section-id=\"1d12vxa\" data-start=\"1144\" data-end=\"1170\">Eligibility for Refund<\/h3>\n<p data-start=\"1172\" data-end=\"1216\">A refund request will only be considered if:<\/p>\n<ul data-start=\"1218\" data-end=\"1561\">\n<li data-section-id=\"mg7uac\" data-start=\"1218\" data-end=\"1268\">Raised within <strong data-start=\"1234\" data-end=\"1266\">7 days of the Effective Date<\/strong><\/li>\n<li data-section-id=\"pdkxjj\" data-start=\"1269\" data-end=\"1338\">The service has <strong data-start=\"1287\" data-end=\"1336\">not been substantially performed or delivered<\/strong><\/li>\n<li data-section-id=\"cazn2x\" data-start=\"1339\" data-end=\"1441\">There is a <strong data-start=\"1352\" data-end=\"1372\">material failure<\/strong> to deliver as per mutually agreed scope or documented requirements<\/li>\n<li data-section-id=\"1puz5ec\" data-start=\"1442\" data-end=\"1561\">The issue is attributable solely to CodeCluster and not due to client delays, dependencies, or third-party failures<\/li>\n<\/ul>\n<p data-start=\"1563\" data-end=\"1642\">All refund requests must be submitted in writing to <strong data-start=\"1615\" data-end=\"1641\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1617\" data-end=\"1639\">support@codecluster.in<\/a><\/strong>.<\/p>\n<hr data-start=\"1644\" data-end=\"1647\" \/>\n<h3 data-section-id=\"5mdufi\" data-start=\"1649\" data-end=\"1676\">Non-Refundable Services<\/h3>\n<p data-start=\"1678\" data-end=\"1724\">The following are strictly <strong data-start=\"1705\" data-end=\"1723\">non-refundable<\/strong>:<\/p>\n<ul data-start=\"1726\" data-end=\"2152\">\n<li data-section-id=\"12nus15\" data-start=\"1726\" data-end=\"1789\">Completed deliverables or milestones approved by the Client<\/li>\n<li data-section-id=\"1ob5kdy\" data-start=\"1790\" data-end=\"1850\">Custom-developed software, code, or automation workflows<\/li>\n<li data-section-id=\"1dvx90x\" data-start=\"1851\" data-end=\"1915\">Consulting, advisory, or strategy sessions already conducted<\/li>\n<li data-section-id=\"weh2d5\" data-start=\"1916\" data-end=\"1972\">Deployment, DevOps, or infrastructure setup services<\/li>\n<li data-section-id=\"1cq5sck\" data-start=\"1973\" data-end=\"2042\">Subscription, retainer, or sprint-based services already utilized<\/li>\n<li data-section-id=\"dnc891\" data-start=\"2043\" data-end=\"2152\">Third-party costs including but not limited to hosting, APIs, licenses, domains, cloud services, or tools<\/li>\n<\/ul>\n<hr data-start=\"2154\" data-end=\"2157\" \/>\n<h3 data-section-id=\"cfe0hn\" data-start=\"2159\" data-end=\"2194\">Additional Non-Returnable Items<\/h3>\n<ul data-start=\"2196\" data-end=\"2339\">\n<li data-section-id=\"5fasvx\" data-start=\"2196\" data-end=\"2239\">Downloadable software or digital assets<\/li>\n<li data-section-id=\"k1u055\" data-start=\"2240\" data-end=\"2294\">Source code, documentation, or design deliverables<\/li>\n<li data-section-id=\"1kurjoo\" data-start=\"2295\" data-end=\"2339\">Any deliverable shared via digital means<\/li>\n<\/ul>\n<hr data-start=\"2341\" data-end=\"2344\" \/>\n<h3 data-section-id=\"1vld19c\" data-start=\"2346\" data-end=\"2367\">Proof of Purchase<\/h3>\n<p data-start=\"2369\" data-end=\"2417\">To process any request, the Client must provide:<\/p>\n<ul data-start=\"2419\" data-end=\"2557\">\n<li data-section-id=\"13wb8gt\" data-start=\"2419\" data-end=\"2461\">Valid invoice or transaction reference<\/li>\n<li data-section-id=\"ien4qn\" data-start=\"2462\" data-end=\"2492\">Project or service details<\/li>\n<li data-section-id=\"1ghz9lt\" data-start=\"2493\" data-end=\"2557\">Written explanation with supporting evidence (if applicable)<\/li>\n<\/ul>\n<p data-start=\"2559\" data-end=\"2627\">Failure to provide sufficient documentation may result in rejection.<\/p>\n<hr data-start=\"2629\" data-end=\"2632\" \/>\n<h3 data-section-id=\"lmq1go\" data-start=\"2634\" data-end=\"2653\">Partial Refunds<\/h3>\n<p data-start=\"2655\" data-end=\"2724\">Partial refunds may be granted at our sole discretion in cases where:<\/p>\n<ul data-start=\"2726\" data-end=\"2861\">\n<li data-section-id=\"1uhnkic\" data-start=\"2726\" data-end=\"2763\">Work has been partially completed<\/li>\n<li data-section-id=\"16elzz2\" data-start=\"2764\" data-end=\"2797\">Resources have been allocated<\/li>\n<li data-section-id=\"1f4pcnj\" data-start=\"2798\" data-end=\"2861\">Milestones have been delivered (even if not fully accepted)<\/li>\n<\/ul>\n<p data-start=\"2863\" data-end=\"2955\">In such cases, <strong data-start=\"2878\" data-end=\"2906\">refunds will be prorated<\/strong> based on effort, time spent, and costs incurred.<\/p>\n<hr data-start=\"2957\" data-end=\"2960\" \/>\n<h3 data-section-id=\"1pxje57\" data-start=\"2962\" data-end=\"2973\">Refunds<\/h3>\n<ul data-start=\"2975\" data-end=\"3276\">\n<li data-section-id=\"dl9put\" data-start=\"2975\" data-end=\"3047\">All approved refunds will be processed within <strong data-start=\"3023\" data-end=\"3045\">7\u201310 business days<\/strong><\/li>\n<li data-section-id=\"118chnu\" data-start=\"3048\" data-end=\"3116\">Refunds will be credited to the <strong data-start=\"3082\" data-end=\"3114\">original payment method only<\/strong><\/li>\n<li data-section-id=\"1ec3u4m\" data-start=\"3117\" data-end=\"3276\">The Company reserves the right to deduct:\n<ul data-start=\"3163\" data-end=\"3276\">\n<li data-section-id=\"kqum8z\" data-start=\"3163\" data-end=\"3190\">Payment gateway charges<\/li>\n<li data-section-id=\"17xxqpz\" data-start=\"3193\" data-end=\"3236\">Taxes (including GST, where applicable)<\/li>\n<li data-section-id=\"lhtvvb\" data-start=\"3239\" data-end=\"3276\">Administrative or processing fees<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr data-start=\"3278\" data-end=\"3281\" \/>\n<h3 data-section-id=\"10caxry\" data-start=\"3283\" data-end=\"3310\">Late or Missing Refunds<\/h3>\n<p data-start=\"3312\" data-end=\"3346\">If you have not received a refund:<\/p>\n<ul data-start=\"3348\" data-end=\"3466\">\n<li data-section-id=\"96v21p\" data-start=\"3348\" data-end=\"3392\">Check with your bank or payment provider<\/li>\n<li data-section-id=\"1sf01qf\" data-start=\"3393\" data-end=\"3429\">Contact your credit card company<\/li>\n<li data-section-id=\"fsoyv5\" data-start=\"3430\" data-end=\"3466\">Allow reasonable processing time<\/li>\n<\/ul>\n<p data-start=\"3468\" data-end=\"3517\">If unresolved, contact <strong data-start=\"3491\" data-end=\"3517\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3493\" data-end=\"3515\">support@codecluster.in<\/a><\/strong><\/p>\n<hr data-start=\"3519\" data-end=\"3522\" \/>\n<h3 data-section-id=\"1kspyoh\" data-start=\"3524\" data-end=\"3547\">Cancellation Policy<\/h3>\n<ul data-start=\"3549\" data-end=\"3881\">\n<li data-section-id=\"132xq39\" data-start=\"3549\" data-end=\"3650\">Clients may request cancellation within <strong data-start=\"3591\" data-end=\"3601\">7 days<\/strong>, provided work has not substantially commenced<\/li>\n<li data-section-id=\"bkx4mt\" data-start=\"3651\" data-end=\"3751\">If work has begun, cancellation will result in <strong data-start=\"3700\" data-end=\"3725\">proportionate charges<\/strong> based on work completed<\/li>\n<li data-section-id=\"10mlto6\" data-start=\"3752\" data-end=\"3881\">No cancellations are permitted for:\n<ul data-start=\"3792\" data-end=\"3881\">\n<li data-section-id=\"1ysro5c\" data-start=\"3792\" data-end=\"3817\">Ongoing sprint cycles<\/li>\n<li data-section-id=\"1glts3z\" data-start=\"3820\" data-end=\"3843\">Retainer agreements<\/li>\n<li data-section-id=\"1jmaqsu\" data-start=\"3846\" data-end=\"3881\">Time-bound delivery commitments<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p data-start=\"3883\" data-end=\"3947\">The Company reserves the right to terminate services in case of:<\/p>\n<ul data-start=\"3949\" data-end=\"4058\">\n<li data-section-id=\"12eqxtv\" data-start=\"3949\" data-end=\"3983\">Non-payment or delayed payment<\/li>\n<li data-section-id=\"npxjtk\" data-start=\"3984\" data-end=\"4007\">Breach of agreement<\/li>\n<li data-section-id=\"6reyxd\" data-start=\"4008\" data-end=\"4058\">Abusive, unlawful, or non-cooperative behavior<\/li>\n<\/ul>\n<p data-start=\"4060\" data-end=\"4105\">In such cases, no refund shall be applicable.<\/p>\n<hr data-start=\"4107\" data-end=\"4110\" \/>\n<h3 data-section-id=\"1ewfc0x\" data-start=\"4112\" data-end=\"4137\">Exchanges \/ Revisions<\/h3>\n<p data-start=\"4139\" data-end=\"4202\">As services are digital, exchanges are not applicable. However:<\/p>\n<ul data-start=\"4204\" data-end=\"4337\">\n<li data-section-id=\"1jm6pw8\" data-start=\"4204\" data-end=\"4276\">We will provide <strong data-start=\"4222\" data-end=\"4250\">bug fixes or corrections<\/strong> within the agreed scope<\/li>\n<li data-section-id=\"1qp1ugg\" data-start=\"4277\" data-end=\"4337\">Any additional work outside scope will be <strong data-start=\"4321\" data-end=\"4335\">chargeable<\/strong><\/li>\n<\/ul>\n<hr data-start=\"4339\" data-end=\"4342\" \/>\n<h3 data-section-id=\"1i2la5c\" data-start=\"4344\" data-end=\"4371\">Limitation of Liability<\/h3>\n<p data-start=\"4373\" data-end=\"4426\">To the maximum extent permitted under applicable law:<\/p>\n<ul data-start=\"4428\" data-end=\"4677\">\n<li data-section-id=\"7yae3h\" data-start=\"4428\" data-end=\"4577\">CodeCluster shall not be liable for any <strong data-start=\"4470\" data-end=\"4520\">indirect, incidental, or consequential damages<\/strong>, including loss of business, revenue, data, or profits<\/li>\n<li data-section-id=\"d03wd9\" data-start=\"4578\" data-end=\"4677\">Our total liability shall not exceed the <strong data-start=\"4621\" data-end=\"4675\">amount paid by the Client for the specific service<\/strong><\/li>\n<\/ul>\n<hr data-start=\"4679\" data-end=\"4682\" \/>\n<h3 data-section-id=\"s2pta2\" data-start=\"4684\" data-end=\"4701\">Force Majeure<\/h3>\n<p data-start=\"4703\" data-end=\"4842\">We shall not be held liable for delays or failure in performance due to events beyond our reasonable control, including but not limited to:<\/p>\n<ul data-start=\"4844\" data-end=\"4964\">\n<li data-section-id=\"m5gdqd\" data-start=\"4844\" data-end=\"4865\">Natural disasters<\/li>\n<li data-section-id=\"dihv4g\" data-start=\"4866\" data-end=\"4888\">Government actions<\/li>\n<li data-section-id=\"1k7e6oq\" data-start=\"4889\" data-end=\"4928\">Internet or infrastructure failures<\/li>\n<li data-section-id=\"1uyb4fn\" data-start=\"4929\" data-end=\"4964\">Third-party service disruptions<\/li>\n<\/ul>\n<hr data-start=\"4966\" data-end=\"4969\" \/>\n<h3 data-section-id=\"157vjx4\" data-start=\"4971\" data-end=\"5003\">Governing Law &amp; Jurisdiction<\/h3>\n<p data-start=\"5005\" data-end=\"5093\">This Policy shall be governed by and construed in accordance with the laws of <strong data-start=\"5083\" data-end=\"5092\">India<\/strong>.<\/p>\n<p data-start=\"5095\" data-end=\"5201\">Any disputes shall be subject to the exclusive jurisdiction of courts located in <strong data-start=\"5176\" data-end=\"5200\">Bangalore, Karnataka<\/strong>.<\/p>\n<hr data-start=\"5203\" data-end=\"5206\" \/>\n<h3 data-section-id=\"dooxac\" data-start=\"5208\" data-end=\"5222\">Amendments<\/h3>\n<p data-start=\"5224\" data-end=\"5348\">We reserve the right to modify this Policy at any time without prior notice. Updated versions will be posted on our website.<\/p>\n<p data-start=\"5350\" data-end=\"5425\">Continued use of our services constitutes acceptance of the revised Policy.<\/p>\n<hr data-start=\"5427\" data-end=\"5430\" \/>\n<h3 data-section-id=\"1n1l77m\" data-start=\"5432\" data-end=\"5446\">Need Help?<\/h3>\n<p data-start=\"5448\" data-end=\"5527\">For any questions regarding refunds, cancellations, or disputes, contact us at:<\/p>\n<p data-start=\"5529\" data-end=\"5558\">\ud83d\udce7 <strong data-start=\"5532\" data-end=\"5558\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"5534\" data-end=\"5556\">support@codecluster.in<\/a><\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u00a0 Refund &amp; Cancellation Policy \u00a0 Overview This Refund &amp; Cancellation Policy (\u201cPolicy\u201d) forms an integral part of the Terms of Service of CodeCluster Private Limited (\u201cCompany\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d). Our refund and cancellation policy lasts 7 (seven) calendar days from the date of invoice issuance or formal acceptance of the service (\u201cEffective Date\u201d),&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-48","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/codecluster.in\/index.php?rest_route=\/wp\/v2\/pages\/48","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/codecluster.in\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/codecluster.in\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/codecluster.in\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/codecluster.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=48"}],"version-history":[{"count":7,"href":"https:\/\/codecluster.in\/index.php?rest_route=\/wp\/v2\/pages\/48\/revisions"}],"predecessor-version":[{"id":57747,"href":"https:\/\/codecluster.in\/index.php?rest_route=\/wp\/v2\/pages\/48\/revisions\/57747"}],"wp:attachment":[{"href":"https:\/\/codecluster.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=48"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}